FAQs

FREQUENTLY ASKED QUESTIONS


Do you accept international orders, or international payment methods?


Yes, we do both.

When should I expect my items?
Packages should arrive 3-5 business days after you placed your order.

How do I track my package?
We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder.


My tracking information shows my package was delivered, but I can’t find it. What do I do?
Look for a notice of attempted delivery. Express/UPS/USPS will leave one if they don’t feel safe leaving the package.
Look around the delivery location for your package.
Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.


How do I return my item?
You can return your item in any of our stores for free. If you would rather mail your return back to us, Contact US.

How do I contact about my package?

Contact us via email using our customer service contact form.