FREQUENTLY ASKED QUESTIONS
Do you accept international orders, or international payment methods?
Yes, we do both.
When should I expect my items?
Packages should arrive 3-5 business days after you placed your order.
How do I track my package?
We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder.
My tracking information shows my package was delivered, but I can’t find it. What do I do?
Look for a notice of attempted delivery. Express/UPS/USPS will leave one if they don’t feel safe leaving the package.
Look around the delivery location for your package.
Check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk.
How do I return my item?
You can return your item in any of our stores for free. If you would rather mail your return back to us, Contact US.
How do I contact about my package?
Contact us via email using our customer service contact form.